Why do we collect personal information?
Because it helps us deliver a superior level of customer service. It enables us to give you convenient access to our products and services and focus on categories of greatest interest to you. In addition, your personal information helps us keep you posted on the latest product announcements, software updates, special offers, and events that you might like to hear about.
What information we collect?
There are a number of situations in which your personal information may help us give you better service. For example, we may ask for your personal information when you're discussing a service issue on the phone with an associate, downloading a product, registering your products, or purchasing a product. At such times, we may collect personal information relevant to the situation, such as your name, mailing address, phone number, email address, and contact preferences; your credit card information and information about the Playbook products you own, such as their invoice numbers, and date of purchase; and information relating to a support or service issue. We collect information to gain a better understanding of our customers and thus provide more valuable service. We also collect information regarding customer activities on our website and on related websites. This helps us to determine how best to provide useful information to customers and to understand which parts of our websites and services are of most interest to them.
The Playbook website, as well as the houseofsports website, allows you to create an "User ID" based on your personal information. This convenient service saves you time and allows for easier use of our web services. Here's how it works: You create a personal profile - providing your name, phone number, email address, and in some cases your mailing address or a credit card number - and choose a password for security. The system saves your information and assigns you a personal User ID. The next time you order from the Playbook Store or purchase any of our products, all you need to do is enter your User ID and Password; the system looks up the information it needs to assist you. In addition, if you update the information associated with your User ID it will be available for all your transactions with Playbook globally.
If you use a bulletin board or chat room on an Playbook website you should be aware that any information you share is visible to other users. Personally identifiable information you submit to one of these forums can be read, collected, or used by other individuals to send you unsolicited messages. Playbook is not responsible for the personally identifiable information you choose to submit in these forums.
When do we disclose/share your information?
At times we may be required by law or litigation to disclose your personal information. We may also disclose information about you if we determine that for national security, law enforcement, or other issues of public importance, disclosure is necessary.
How do we protect your personal information?
Playbook takes precautions - including administrative, technical, and physical measures - to safeguard your personal information against loss, theft, and misuse, as well as unauthorized access, disclosure, alteration, and destruction.
The Playbook Online Store and website use Secure Sockets Layer (SSL) encryption on all web pages where personal information is required. To make purchases from Playbook, you must use an SSL-enabled browser such as Safari, Netscape Navigator 3.0 or later, or Internet Explorer. Doing so protects the confidentiality of your personal and credit card information while it's transmitted over the Internet.
You can help us by also taking precautions to protect your personal data when you are on the Internet. Change your passwords often using a combination of letters and numbers, and make sure you use a secure web browser like Safari.
Integrity of your personal information.
Playbook has safeguards in place to keep your personal information accurate, complete, and up to date for the purposes for which it is used. Naturally, you always have the right to access and correct the personal information you have provided. And you can request a copy of your personal information, your product registration history, and your interactions with our sales and support agents by contacting us at the email address below.
Cookies and other technologies.
As is true of most Web sites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.
We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users' movements around the site and to gather demographic information about our user base as a whole. Playbook will not use the information collected to market directly to that person.
In some of our email messages we use a "click-through URL" linked to content on the Playbook website. When a customer clicks one of these URLs, they pass through our web server before arriving at the destination web page. We track this click-through data to help us determine interest in particular topics and measure the effectiveness of our customer communications. If you prefer not to be tracked simply avoid clicking text or graphic links in the email.
In addition we use pixel tags - tiny graphic images - to tell us what parts of our website customers have visited or to measure the effectiveness of searches customers perform on our site.
Playbook's companywide commitment to your privacy.
As we said, Playbook takes protecting your privacy very seriously. To make sure your personal information is secure, we communicate these guidelines to Playbook employees and strictly enforce privacy safeguards within the company. In addition, Playbook supports industry initiatives - such as the Online Privacy Alliance - to preserve privacy rights on the Internet and in all aspects of electronic commerce. And we do not knowingly solicit personal information from minors or send them requests for personal information.
Playbook's website has links to the sites of other companies. Playbook is not responsible for their privacy practices. We encourage you to learn about the privacy policies of those companies.
P.O. Box 267700
Weston, Florida 33326
Last updated 5/01/2015
© 2015 Playbook Publications. All rights reserved.